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Careers
Our success is measured by our people. By knowing our clients’ needs and environments’, we are better prepared to make sure that your goals are met, while placing you in exciting, challenging and motivating opportunities that advance the progression of your career in tourism. At Apical Resource Group, we strive to provide you with a career and not just “a next job.” We have hospitality employment opportunities listed below throughout the Unites States. If you feel that you are ready for a new career and you match one of our needs below, please contact us.
Open Positions
Senior Director of Revenue Management, Consulting & Property Support
In this newly created role within our clients Corporate Revenue Management & Distribution organization, the Senior Director, Revenue Management (RM) Consulting & Property Support will provide corporate level support for our clients’ properties, consulting with and educating properties on RM best practices, systems and tools. The Senior Director, RM Consulting & Property Support will manage a team of Revenue Managers providing guidance to hotels on pricing, forecasting, optimization and use of rate management and RM systems.
ORGANIZATION
PRIMARY DUTIES AND ACCOUNTABILITIES
Lead Revenue Managers in proactively assisting properties in identifying, maximizing and measuring impact of revenue opportunities based on forecast accuracy, revenue opportunity model, and other methods of opportunity identification.
- Provide guidance on pricing, forecasting, optimization and use of rate management and RM systems
- Participate in annual & quarterly revenue planning process for properties
- Proactively identify revenue opportunities and trouble-shoot revenue issues for groups of properties
- Support rollout of Revenue Management and Distribution initiatives, such as BAR Rates Management
Provide RM expertise and leadership for the development of a comprehensive Revenue Management training and education program, with appropriate testing and certification
- Develop content for and lead training for BAR Rates Management rollout
- Provide subject matter expertise to design and develop RM training programs for franchisees and Our clients staff
- Partner with Franchise Operations to develop certification program
Develop and implement our clients regional and property RM service offerings
- Provide subject matter expertise regarding property level pricing and revenue management processes, organization and technologies
- Partner with franchise services organization to establish critical linkages between property, BPC and revenue manager pricing and RM functions, processes and services
- Evaluate fee-based participation opportunities for hotels that select enhanced levels of revenue management support
Lead the development, generation of and analysis of ongoing reports of key property-level RM metrics (historical and future)
- Provide guidance for ongoing adaptation, refinement and active usage of property-level RM reporting
- Provide subject matter expertise to guide the requirements and development of property RM dashboard
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- Bachelors or Master's degree in Hotel Management, Business, Finance, Economics, Statistics or a relevant field of work, or an equivalent combination of education and work-related experience.
- Minimum 8+ years of relevant work experience in pricing and Revenue Management at a senior level, ideally with significant lodging company. Minimum 4 years at corporate director of RM level or higher with significant team development and leadership experience.
- Excellent knowledge of property level pricing and revenue management "leading practices", processes, methodologies, current and emerging technologies required.
- Strong leadership, communication, influencing, and presentation skills required; experienced in interacting with and presenting to executive management
- Ability to demonstrate initiative and creative problem solving in a collaborative, team-oriented environment.
- Must uphold our clients’ Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
- Experience with franchising businesses in a global environment a plus
- Up to 40% travel required
INTANGIBLES
- Need and entrepreneurial attitude
- Need to be able to sell the offering
- Ability to evaluate technologies
- Loves to build things and watch it grow and succeed
- Loves to be in a high profile position and will accept the consequences
- Must pay attention to trends
Base plus commission as well as stock grants plus a solid benefits package
Must be located in the Greater DC area.
Strategic Account Manager
Position is responsible for growing relationships and selling our clients products and services to key accounts that are strategically important to the organization. This role will develop and maintain relationships with key contacts within their named account at a high, executive level, as well as senior management levels and sell them on our clients product solutions. They will be required to identify global project opportunities, promote and leverage the successes globally within accounts and work with the client’s global organization to insure ongoing, effective communication of contacts, relationships and project opportunities. This position will be responsible for all revenue from targeted accounts including license revenue, customer support and professional services. The Strategic Account manager is responsible for the expansion, retention and penetration of their key accounts while maintaining a high degree of customer satisfaction. Account penetration and sales growth are critical performance measures for this position.
Essential Duties and Responsibilities:
- Identifies prospects and establishes the lead generation.
- Manages all sales cycle activities for targeted accounts
- Qualify.
- Build vision.
- Gain momentum at al required levels within a prospect’s organization.
- Delivers effective sales presentations.
- Access and work with local sales resources in other regions and geographies.
- Ensure the continuity of a corporate sales strategy.
- Negotiate volume purchase agreements.
- Assist in the sales cycles of multiple site or large revenue opportunities for accounts on the when requested
- Provide accurate forecasts.
- Assist international sales resources with sales efforts in the Americas when requested.
- Fulfill all reporting and administrative duties.
Essential Knowledge and Skills:
- BA/BS in a related business field.
- Successful software or technical sales experience within the Hospitality environment involving top tier hospitality companies (8+ years experience).
- A deep knowledge of Hospitality software products, and how to apply them to solving business problems in specific target vertical markets.
- Strong interpersonal and communication skills: writing, editing and presenting.
- Ability to recognize and understand global business implications both for the customer and company for all implementations upgrades and project rollouts.
- Consulting and field experience. With a business background preferably international
Market Manager (Needs is Atlanta, Atlantic City, Chicago, San Antonio and W. Florida)
Job Description:
Responsible for the development of destination relationships and site content to support market development and growth. Assigned candidate will be the primary liaison between supplier partners and internal departments for the negotiation of all rates, inventory and site content. Represents company at industry functions and events. Introduces product and marketing programs to strategic partners. Fully responsible for store merchandising, product placement and pricing to support destination growth. Manage the process of loading product into booking system and overseeing the smooth delivery of product to the end consumer.
Qualifications:
The Ideal Candidate is:
- an entrepreneurial problem solver
- highly competitive and self directed with a “rocket style” energy level
- a goal oriented person who is driven to succeed
- a self assured and persuasive communicator with great social skills
- a big picture, independent thinker who seeks innovation
- self confident and innovative with a good sense of humor
- motivated with a strong desire to succeed and an outgoing personality
- a self starter who enjoys working independently in a fast paced environment
- well connected in and passionate for the travel industry
- an excellent communicator with negotiation savvy
- knowledgeable of internet marketing practices
An Ideal Candidate will:
- develop products, promotional programs and site content for major online travel company
- create and nurture new and existing preferred hotel and destination relationships
- conduct high level negotiations for net rates, marketing and promotional plans
- open new lines of revenue and grow profitability in market
- work with colleagues and partners to assure smooth delivery of product throughout booking process
Director of Revenue Management (Dallas)
Position Summary:
The Director, RMCC-Americas position reports directly to the Senior Director of our Client. The primary responsibility of this position is to oversee the Assistant Directors, Revenue Managers and Analysts in their work group, and to teach, train and mentor all aspects of Revenue Management and team leadership.
Each Director is responsible for the on-boarding process of any new hotel that enters their work group as well as maintaining oversight of the on-going relationship between each hotel and Revenue Manager or Assistant Director in their work group.
The position also functions as the RDRM for the franchised hotels in their work group; the position has oversight responsibility in the analysis of revenue management efforts for these hotels.
Responsibilities include communication of Client's Revenue Management standards to the hotel's and Client's team members, auditing for correct application of these standards, training, and measurement of hotel revenue performance against established goals and forecasts.
The position will recommend and coordinate revenue management strategies for all franchised hotels within the Director's work group and supply critical analysis on company-wide decisions effecting pricing, occupancy, revenue goals and product line sales strategies.
PHP Developer (6 Positions)
JOB DESCRIPTION :
Our client, an online travel company, is seeking 6 Web Developers. As a web developer you will build software applications to provide the technical architecture of Web sites or Web-based software products. Do you have the mind set? This is what we want from you.
QUALIFICATIONS :
Immediate openings at the fastest growing online travel company in the United States! Our client is committed to the implementation of innovative ideas that lead the online travel industry. We are recruiting skilled PHP Developers to join our highly talented,, energetic PHP programming team.
Passion and commitment to being part of a unified team effort is mandatory.
You will be an active part of a team of less than 30 talented members.
Innovation and idea sharing are encouraged-you will NOT be a cog in a wheel.
ENVIRONMENT:
- Work in our new corporate offices in Panama City Beach FL
- Benefits include Fully paid Medical Insurance for Employee, family and spouse plans available
- Dental
- AFLAC Available
- 2 Weeks Vacation, increasing to max of 3 weeks
- Holidays
- Sick Time
- 401k
PROGRAMMERS MUST BE:
- Passionate
- Quality Centric
- Communicative Team Players
- Forward Thinking
- Open to new ideas and constructive counsel
- Flexible in frequently changing priorities
- Meticulous
- Able to work solo or as part of a team on larger projects
- Able to multi task
EXPERIENCE IN/KNOWLEDGE OF THE FOLLOWING IS MERITED:
- ActionScript 2.0 or higher
- WebServices Applications, including XML, SOAP, XSL and other compliant languages and applications
- Gathering of feedback from users, design and technical staff on Web site development needs.
- Building of user interface applications and back-end databases using various programming and scripting languages.
- Authoring of complex Web pages.
- Assisting in project planning and Web site design.
- Creating prototypes and functional specifications for software projects.
- Creating technical methodologies for engineering solutions to Web-based development problems.
- Meeting with engineering personnel on specifics of projects, new technologies, and deadlines.
- A Knowledge of CSS a plus but not essential.
District Sales Managers (Atlanta and Tampa)
The District Sales Manager will be responsible for selling Client’s services and product line to apartment building owners, condominiums, hotels and property management companies. The sales process is comprised of prospecting for potential clients, selling the features and benefits of the product line to new and existing customers and enrollment at and participation with industry trade associations.
The District Sales Manager will report to the Vice President of Sales.
Requirements and Experience:
- Minimum 5 years successful sales experience.
- Proven track record of significant sales growth in competitive sales atmosphere.
- Strong communication, presentation and negotiation skills.
- 4-year college degree.
- Strong computer skills (Word, Excel, Internet).
- Previous sales training.
- Experience using contact management tools a plus.
- Experience selling products or services to the multi-housing market a plus.
Base salary will be commensurate with experience; there will be an opportunity for commission. 401k, health benefits and car allowance.
Account Revenue Manager (Denver)
Our Client is seeking a dynamic individual for our Account Revenue Manager position. The Account Revenue Manager is responsible to for the growth, development, and retention of assigned accounts in portfolio and potential prospects for new business.
Essential Duties and Responsibilities:
- Responsible for providing a high level of customer service through timely response to requests, providing solution and developing strong relationship with key contacts and management. Actively provide value-added interaction to build credibility and loyalty for long term business relationship, growth and retention of customers.
- Support internal and external customers in order to grow incremental revenue through the use of our services and other revenue driving functions.
- Analyze revenue driving functions and create demand forecasts and performance analysis reports.
- Responsible for contract management, including review of signed contracts and ensuring updated documentation and fee information is accurate for billing and audit purposes.
- Develop customer action plans and measure impact of the business and strategic plan to address areas of opportunity. Conduct monthly performance call with identified key customers to evaluate performance success and propose best practices and applications for improving revenue.
- Proficiently operate existing central reservation system and tools to ensure effective rate and channel management for the hotels in portfolio.
- Proficiently represent and demonstrate our Client's services, products, programs and value to current and new customers.
- Responsible for maintaining accurate data in Salesforce.com for assigned active accounts. Consistently ensure required customers; information is kept updated in Salesforce.com including contact activities and communication.
- To prospect any new hotel assigned by VP and fully support the VP and Team on assignments as required
Required Skills:
- At least 3 years of hospitality sales and/or account management experience
- Customer centric with strong business and financial aptitude. Adept at creating, managing, expanding and developing relationships with customers at a senior level.
- Able to work both independently and as a team player in a participative team environment.
- Effective negotiator, internally and externally.
- Able to make sound decisions quickly. Must be able to work well under pressure and deadlines.
- Must be proficient in MS Word, Excel, PowerPoint and Outlook.
- Good knowledge and understanding of hotel industry trends, issues & emerging technology. Knowledge of 3rd party websites.
- Experience with central reservation system, electronic distribution channels and revenue management. Understand web site and booking engine.
- Strong Verbal and Written communication skills
Senior Software Engineer
Our client is a Web 2.0 company in the hotel technology space, with a mission to help hotels maximize direct sales through their own B2C websites. The core mission and focus of their company is to maximize demand for their customers and achieve the highest e-commerce conversion rates in the industry.
Our Client is young and dynamic, profitable, fast-growing and based in Manhattan.
You will make a major contribution to the design and implementation of their next generation of industry leading software products. You are a highly motivated self-starter who loves ownership and responsibility while working in a collaborative and inter-dependent team environment. You will leverage your deep and extensive experience in building world class software across all tiers of their system.
Current initiatives they have are: Designing the next generation of their core server, (Database design, Transaction support, Performance/Scalability and more); Develop their Mobile platform; Evaluate their UI Architecture/Frameworks; Enhance our Dynamic Pricing Engine; Design and implement a cohesive architecture leveraged across all channels (web-desktop; mobile; system-to-system messaging and integration); Develop our clients social media integration platform.
Responsibilities:
- Design and implement high quality cutting edge software
- Own a major component of clients product suite
- Commit to highest quality standards by delivering comprehensive unit tests along with production code
- Contribute to overall engineering team efforts on cohesive architecture and design
- Represent Client to customers and partners as required
Requirements:
- BS/MS or equivalent experience
- 4+ years experience delivering highly scalable, consumer facing SAAS applications
- Expert in core Java and JEE middleware stack (Hibernate; Spring; Tomcat/Jetty; RDBMS)
- Demonstrable expertise in OO design and implementation
- 3+ years with product companies in a various stages of growth and success
- Strong organizational, prioritization and communication skills
Desired Experience:
- Web performance testing and profiling
- Experience designing or implementing web and mobile UI frameworks
- Cloud computing and distributed computing
- Prior knowledge and experience building hospitality industry technology
Clients Technology Stack:
- MySQL, Java, GWT, jQuery Mobile, Linux, Tomcat, Spring, Hibernate
Software Engineer/Web Designer/Developer
Apical Resource Group has
been retained to fill an awesome need for a dynamic and growing client.
Our client is an innovative creator and provider of software for hotels
that loads pricing and descriptive information. Their software makes
information available to travel agents and consumers for the purpose of
making hotel room reservations.
The Position:
Our clients Emerging Technology Team is looking for a
highly motivated mid-level Software Engineer/Web Designer/Developer to
build and maintain their B2C hotel reservation application and customize
the look and feel to seamlessly integrate with various hotel websites.
The successful candidate will be a technically
proficient, creative, self-starter with excellent communications skills.
They believe in a fun but focused development environment. They have a
casual atmosphere, medical and retirement benefits, and a world-class
development team. Their technology group works in an open plan with a
focus on collaboration, automation, documentation, and testing.
The candidate will be responsible for UI and front-end
development, applying their expertise in HTML/CSS/JavaScript to a suite
of industry leading messaging products as well as developing and
supporting the back-end logic (Perl) and database access (MySQL). The
candidate must possess technical knowledge and creative skills across a
range of technologies.
Desirable Skills/Knowledge:
- 3+ years experience building interactive web sites/applications
- 3+ years experience using Perl programming language
- Experience accessing a MySQL database
- Experience working in a LAMP (Linux/Apache/MySql/PERL) environment
- Experience with fast UI prototyping, rapid iterations, Agile web development methodologies
- General UI background (Information architecture, site flow, accessibility, browser capabilities, etc)
- Technical mastery of client-side web user interface development technologies including JavaScript, HTML, CSS
- Page tracking, conversion tracking experience (Google/Yahoo Analytics, Omniture)
- Experience using graphics software (Photoshop, Fireworks, or similar)
- Knowledge of
cross-browser/cross-platform/mobile compatibility including knowledge of
and ability to solve common associated issues as well as investigate
and troubleshoot complex inconsistencies
- Experience with version control systems including Subversion
- Knowledge of Smarty, Template Toolkit
- Experience with social media sites
- Hospitality experience is a plus.
- Excellent analytical, problem solving and debugging skills.
- Good written and oral communication skills and ability to work either independently or within a team environment
Job is based in Dallas
Senior Software Engineer - NYC
Our client is a Web 2.0
company in the hotel technology space, with a mission to help hotels
maximize direct sales through their own B2C websites. The core mission
and focus of their company is to maximize demand for their customers and
achieve the highest e-commerce conversion rates in the industry.
They are a young and dynamic, profitable, fast-growing and based in Manhattan.
You will make a major contribution to the design and implementation of
their next generation of industry leading software products. You are a
highly motivated self-starter who loves ownership and responsibility
while working in a collaborative and inter-dependent team environment.
You will leverage your deep and extensive experience in building world
class software across all tiers of their system.
Current initiatives they have are: Designing the next generation of the
core server, (Database design, Transaction support,
Performance/Scalability and more); Develop the Mobile platform; Evaluate
the UI Architecture/Frameworks; Enhance the Dynamic Pricing Engine;
Design and implement a cohesive architecture leveraged across all
channels (web-desktop; mobile; system-to-system messaging and
integration); Develop their social media integration platform.
Responsibilities:
- Design and implement high quality cutting edge software
- Own a major component of the product suite
- Commit to highest quality standards by delivering comprehensive unit tests along with production code
- Contribute to overall engineering team efforts on cohesive architecture and design
- Represent Client to customers and partners as required
Requirements:
- BS/MS or equivalent experience
- 4+ years experience delivering highly scalable, consumer facing SAAS applications
- Expert in core Java and JEE middleware stack (Hibernate; Spring; Tomcat/Jetty; RDBMS)
- Demonstrable expertise in OO design and implementation
- 3+ years with product companies in a various stages of growth and success
- Strong organizational, prioritization and communication skills
Desired Experience
- Web performance testing and profiling
- Experience designing or implementing web and mobile UI frameworks
- Cloud computing and distributed computing
- Prior knowledge and experience building hospitality industry technology
Web Marketing Analyst
Responsible for the overall marketing analytics process, organization and assisting in overall strategic positioning which delivers information, insight, and recommendations to monitor, measure, and optimize the online marketing efforts for our clients. This position will provide leadership, strategy and execution in the analysis of all website and online marketing activities including: data collection, developing tools and techniques for performance tracking and measurement, reporting of key performance indicators, providing quantifiable recommendations for site and marketing campaign optimization, and ad-hoc analysis as needed. Key to this role is the ability to provide data-driven insights which result in specific action plans and quantifiable business improvement.
Responsibilities:
- Develop online analytics and business intelligence strategy through alignment of performance metrics, analytics structure and reporting process with overall business objectives.
- Generate reports from external and internal data sources, creating actionable trend information, and ensuring that internal team members have the information necessary to make informed business, marketing, and merchandising decisions.
- Manage implementation, maintenance and improvement of Web Analytics System (Omniture Site Catalyst, Google Analytics, Yahoo! Analytics, others)
- Collaborate closely with Account Managers and Sales Representatives.
- Create and foster direction in strategic analytics & metrics.
- Oversee development, maintenance and enhancement of analytics tools to improve overall web channel productivity.
- Acquire understanding of web development to ensure that all sites are tagged and tracking correctly.
- Create and distribute regularly scheduled web reports including monthly traffic metrics.
- Develop ad-hoc web reports for clients.
- Define key metrics to measure website performance, assist in the design of tracking dashboards and maintain general reporting structure.
- Identify and report on all website and online marketing KPI’s.
- Develop and recommend best practice approaches to analyze online customer behavior, traffic flow, customer profiles, browse behavior, content effectiveness, etc.
- Handle all tracking and reporting on web analytics, email marketing, display advertising, search, social and other consumer marketing functions.
- Proactively identify opportunities to improve site effectiveness.
Support team with various tasks as required.
Job Requirements and Experience:
- Bachelor's Degree in related fields.
- 3+ years related work experience with online marketing.
- Thinks strategically; able to turn behavior data into effective strategies that drive results.
- Experience with Omniture Site Catalyst/HBX, WebTrends, and Google Analytics.
- Development of metrics, KPI's, business and enterprise performance measurement.
- Outstanding project management and leadership skills, ability to influence cross-functionally in rapidly evolving business environment.
- Excellent hands-on Excel & database skills.
- Extensive experience in advanced data analysis techniques and statistical methods,
- including data modeling, querying and reporting tools, metrics reporting, prospecting, business intelligence and A/B testing.
- Strong background in business intelligence, analytics, and e-commerce.
- Proven success helping e-commerce businesses deliver profitable results through advanced analytics.
- Excellent understanding of website analytics, metrics and online marketing.
- Proven track record of managing multiple projects from start to finish, and ability to effectively juggle multiple projects.
- Ability to establish relationships with internal account team and successfully manage their expectations.
- Exceptional written and verbal communication skills. Strong ability to communicate analytics process and conclusions to account team.
- Passion, leadership, self-motivation, driving towards results and a strong work ethic.
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